Shipping and Return Policy
Shipping
IMPORTANT: Products shipped outside the Dominican Republic may be subject to customs charges. These expenses are not the responsibility of JPFiberShop , therefore that we cannot take charge or know exactly the amount to pay when receiving an order. You should check with your post office before ordering any product, indicating the amount either in Dollars, Euros or any other currency about the order you want to make, so that they can inform you.
• The products purchased will be delivered to the person and to the address indicated in the order.
• By default, invoices will be sent to the email address indicated by the customer at the time of registration at jpfibershop.com
• On Sundays and holidays there will be neither departure nor delivery of orders.
• Notwithstanding its delay will not imply or cancel the order or any compensation.
• An order is considered delivered when the carrier delivers the package or packages to the customer and the customer signs the delivery receipt document. It is up to the customer to verify the status of the merchandise upon receipt of the product and to indicate any anomaly found.
• For shipments outside the Dominican Republic you should contact us.
• Orders to the different provinces of the Dominican Republic will be made on Monday, Wednesday and Friday.
Once the purchase order is generated and the payment confirmed by bank deposit, changes of products or tones, cancellations, request for reimbursement, or changes of address cannot be made, therefore we ask you to remember to review your products, order and shipping address before confirming the purchase.
If your purchase is confirmed before 3 p.m. Monday through Friday, the first business day is the day you make the purchase. From that day on, the preparation time will begin to count.
If your purchase is confirmed after 3 p.m., the preparation time will start counting from the next business day.
If you make a purchase on a Saturday, Sunday or holiday, the delivery time will start counting from the next business day of confirmation of your purchase.
Delivery exception
In case of not finding someone to receive the merchandise, after 10 minutes of waiting, the product is automatically returned to our warehouse and you will have to contact Limitless customer service, there a place and time for delivery will be coordinated.
Returns
It is important that when you receive your package you check the status of your product, any anomaly you must notify us at our email ventas@jpfibershop.com , otherwise Limitless will not be responsible for the damages that the products or the lack of any of the products.
The return does not apply if the product presents any of the following cases:
• The product was used.
• The box is bruised, dirty, wet, or otherwise abused.
• The products have non-original labels or the factory seals are violated.
This policy may change without prior notice
Below we detail the cases in which a return can be requested as long as the aforementioned requirements are met
Return for damaged product.
If you received a damaged product or in poor condition, Limitless will collect the damaged product and send you a new product, as long as it is in stock, otherwise you will be given a coupon for the amount paid for the product to redeem in another purchase in a period of less than 30 business days.
The maximum term to request a return for damaged product is 48 business hours from the date of receipt of the order. To request a return you must send an email to info@jpfibershop.com with the following information:
-Order number.
-Model of the Product damaged or in poor condition.
-Quantity (in case of being several pieces of the same model).
-Photograph of the product damaged or in poor condition.
Your request will be answered within a maximum period of 24 business hours. If the return is authorized by the Customer Service area, you must comply with the following process for the return of a new product:
• We will coordinate a place to collect the damaged product, once we review the product and verify its status, we will proceed to make the change.
Return due to error in the product sent.
If you received an incorrect product, Limitless will collect the incorrect product and send you the correct product, as long as it is in stock, otherwise you will be awarded a coupon for the amount paid for the product to redeem in another purchase in a period less than 30 working days.
The maximum period to request a return for an incorrect product is 48 business hours from the date of receipt of the order. To request a return you must send an email to info@jpfibershop.com with the following information:
-Order number.
-Photography of the wrong product.
-Correct Product model.
-Quantity (in case of being several pieces of the same model).
Return for missing product.
If you were missing a product and it is determined that the missing product comes from our warehouse, Limitless will send you the missing product, as long as it is in stock, otherwise you will be awarded a coupon for the amount paid for said product. You can use the coupon in another purchase and it is valid for 30 working days.
The maximum term to report a missing product is 48 business hours from the date of receipt of the order. To request the shipment of the missing product you must send an email to ventas@jpfibershop.com with the following information:
-Order number.
-Model and number of parts of the missing Product.
-Photo inside and outside the box to verify that it has our ribbon / seal and no additional elements.
Your request will be answered within a maximum period of 24 business hours.